Return Policy

At Sisitore.shop, we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

  • Time Frame: Items can be returned within 30 days of the delivery date.
  • Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
  • Receipt: A valid proof of purchase (order number, receipt, or invoice) is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized items
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids and gases
  • Gift cards and downloadable software products

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at returns@sisitore.shop with your order number and the reason for your return.
  2. Approval: Wait for our approval and return instructions, which will be sent to you via email.
  3. Shipping: Once approved, securely package the item(s) and ship them to the address provided in the return instructions. Customers are responsible for return shipping costs.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at returns@sisitore.shop.

6. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. International Returns

For international returns, please contact our customer service team for specific instructions. Note that international return shipping costs are the responsibility of the customer.

9. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

  • Email: sisistore.shop1@gmail.com

Thank you for shopping at Sisitore.shop. We appreciate your business and are here to ensure your satisfaction.